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Using Tests
If the job involves practical skills, it may be appropriate to test for ability before or at the time of the interview. This is generally acceptable for manual and word processing skills, but less useful for clerical and administrative posts. Telephone skills are increasingly in demand, and candidates for telesales/call centre work are almost invariably asked to undertake a practical test. Any tests must, however, be free of bias and relate to the necessary requirements of the job. Consideration in giving any tests must include the objectives of such a test, the efficiency of the method selected, the numbers of candidates (and vacancies), the costs and benefits of such a method.
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